FAQ

1. What is NeuroBand® Technology? 

Neurobands® are panels of variable elasticity that are mapped to the body to mirror the contractive properties of muscles. They create controlled resistance on your body to activate muscles firing and to keep them moving, correcting body alignment. Through this elasticity, we are able to target specific anatomic zones, creating functional pull and neuromuscular stimulation. 

Based on in-depth scientific research into human physiology and biomechanics, Neurobands® technology is the first of its kind to work with your body to prevent injury and maximize performance. 

2. Why can’t I purchase the SpinalQ® online?

Because we want to save you money! The SpinalQ® is covered by most health insurances and our sales representative can determine if you qualify for a lower price. If you do not have medical insurance that covers the SpinalQ®, please consult with one of our sales reps by phone at 866-987-5433 or by email at customercare@alignmed.com. 

3. How should my product fit?

It should fit closely but comfortably. Our products are designed to be form fitting and make you feel snug, secure, and upright. If you are not used to wearing tight-fitting clothing, start by wearing the product for short periods of time until your body can wear the product with effortless ease. 

4. How do I determine sizing? Is there a size chart?

Please refer to the size chart provided for each of our product in the online store. Size is determined by your chest measurement and your weight.  Please also consult with one of our sales reps by phone at 866-987-5433 or by email at customercare@alignmed.com.  

5. What should I expect while wearing my AlignMed® product?

Wearing an Alignmed® product is an interactive experience. Our technology works with your body the second you put it on. Immediately and over time you will experience:

  • A gentle pull on your shoulders.
  • An increase in body temperature due to your muscles activating.
  • Pain relief.
  • Slight muscle fatigue due to increased muscle activity.
  • Correct body alignment
  • Improved performance
  • Faster recovery rate
  • Increased mobility

6. How long should I wear my AlignMed® product?

The duration you wear your product depends on your own body and goals. We recommend wearing the products until you get the relief or results you are seeking. This can be 2-4 hours a day or a full 12-hour period, depending on your personal tolerance level. As a general rule, wear the product to your own comfort level. 

7. My muscles feel sore after wearing my AlignMed® product. Is this normal?

Yes, this is very normal. You may feel some muscle fatigue because of increased muscle activity--you are activating muscles that you are not used to using. it's the same as hitting a new muscle group during exercise. By activating muscles, you are generating heat, which may also result in a slight increase in body temperature. 

8. How do I care for my AlignMed® product?

Here are some tips to get the longest life out of your garments:

  • Machine wash in cold water and hang dry. This will help preserve the life of the NeuroBand® technology inside your garment.
  • Avoid washing with anything abrasive such as other garments with velcro or zippers. 

9. How do I return my AlignMed® order?

If for any reason you want to return your order, please print and complete the return/exchange form and return the merchandise by mail. Our products may be returned or exchanged within 30 days of purchase and must be in like-new condition. If your merchandise is eligible to be returned, a refund will be processed within 24-48 hours and you will be notified via email. Items marked final sale, clearance, or customized orders may not be returned or exchanged for any reason.

10. What is the warranty policy?

At Alignmed® we expect our products to be free of manufacturing defects. However, if you believe you have received defective merchandise, you must contact customer care within 60 days of your purchase. Return the item to us for evaluation and we will repair it if possible or replace all valid items. Normal wear and tear, modifications or alterations made by the customer, negligence, damage and use for a purpose other than for which it was designed are not covered by the Alignmed® warranty.